PURCHASE AND PRIVACY POLICIES AND LEGAL NOTICE I.- Informative Data: The Internet Domain tenerifeaquapark.com/loroparque.com is owned by the commercial entity "LORO PARQUE, S.A.", an entity registered in the Mercantile Registry of Santa Cruz de Tenerife, page TF-535, with address at Avenida Loro Parque, s /n, 38400, Puerto de la Cruz, Santa Cruz de Tenerife, Spain, with C.I.F. number A-38009023 and Telephone (+34) 922.373.841 and Fax (+34) 922.375.021, Email: Tenerife Aquapark@tenerifeaquapark.com / loroparque@loroparque.com Copyright © LORO PARQUE, S.A., Puerto de la Cruz (Santa Cruz de Tenerife), 2013. IN ANY CASE, ALL RIGHTS RESERVED: The reproduction, distribution, making available, public communication and use, in whole or in part, of the contents of this website, in any form or modality, without prior, express and written authorization, including, in particular, its mere reproduction and / or made available as summaries, reviews or press reviews for commercial purposes or directly or indirectly for profit, to which express opposition is expressed. The domain name of this website, tenerifeaquapark.com/loroparque.com, is the exclusive property of LORO PARQUE, S.A., therefore, the improper use of said domain in economic traffic would entail an infringement of the rights conferred by its registration and , will be prosecuted by the means provided by law. The use by the user of the services contained in the tenerifeaquapark.com/loroparque.com website implies the express acceptance of the following: II.- General Conditions of Sale and Dienstleistungen: a.- OBJECT: Users must read these General Conditions of Use of this Web Portal. The use or access to this site implies the knowledge and full acceptance of the legal warnings and conditions that are specified below. If you do not agree with them, please do not use this website. These general conditions (hereinafter the "General Conditions") regulate the use of all the services of the Portal, tenerifeaquapark.com/loroparque.com, a website that has been created and is the property of LORO PARQUE S.A. Users can go to the address that appears at the beginning of this: By the mere use of this Web page, the user expresses their full and unreserved acceptance of them, which may be modified by LORO PARQUE S.A. whenever. Users are also subject to all those particular conditions, notices or instruction regulations that are brought to their attention in relation to specific content or services, which complete the provisions of these General Conditions. b.- CAPACITY: The user and/or consumer declares that they are of legal age (over 18 years of age) and have the necessary legal capacity to contract the services offered by the provider on the tenerifeaquapark.com/loroparque.com website, also stating that they accept the link to this agreement and understands and fully accepts the conditions set forth herein to use this website and contract the services offered. c.- USE BY THE USER: The user undertakes to use the Portal and the services in accordance with the law and these General Conditions, as well as morality, good customs and public order. For all these reasons, you will refrain from using the Portal or its services for illegal purposes, contrary to these General Conditions or harmful to the rights and interests of third parties or that in any way may damage or disable them. Likewise, and unless you have obtained prior and express authorization specifically granted for this purpose by LORO PARQUE S.A. , the user will refrain from obtaining or trying to obtain any type of content, be it text, graphics, drawings, sound files, images or photographs, videos, software and in general any kind of material accessible through the Portal or the services, using means other than those that have been made available for this purpose or those that are usually used for this purpose on the Internet. d.- FREE NATURE OF THE SERVICES: This web portal is accessible through the address tenerifeaquapark.com, and its use by the user is free, therefore, its viewing does not require any subscription or registration. However, the contracting of certain services or products may require the registration of the User on the website and the prior acceptance of certain specific conditions that develop and complement these General Conditions.
e.- APPLICABLE LEGISLATION AND JURISDICTION: The user or consumer declares that they accept that the legislation applicable to the operation of this service is Spanish, as it is the place of permanent establishment of the service provider, therefore, the services provided here are regulated in accordance with the provisions of Law 34/2002, of July 11, on Dienstleistungen of the Information Society and Electronic Commerce and any other regulations in this regard. Likewise, to hear of any controversy that arises or derives from the interpretation of these conditions, the Judges and Courts of the domicile of the service provider, that is, Puerto de la Cruz, will be competent. f.- DATA PROTECTION POLICY: In accordance with the provisions of Organized Law 3/2018, on Data Protection and guarantees of Digital Rights and Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of individuals with regard to the processing of personal data and the free circulation of data, LORO PARQUE S.A with C.I.F A38009023 and address at Avenida Loro Parque s/n, C.P. 38400 Puerto de la Cruz, Santa Cruz de Tenerife, informs you that your data will be processed in order to collect them for uses related to this company. The treatment will only be done with your express consent, which will be understood as granted with the acceptance of this box. LORO PARQUE S.A. informs you that, by accepting this box, your data will become part of our file until we are notified in writing of your revocation of the consent given. You have the right to withdraw the consent given at any time. The withdrawal of your consent will not affect the legality of the treatments carried out previously. You may exercise your ARCO rights (access, rectification, limitation of treatment, deletion, portability and opposition/revocation) in the terms established by current regulations on data protection, directing your request to the address indicated above by sending a a letter addressed to LORO PARQUE S.A, duly formed by you, including your full name, address, telephone number, email and a photocopy of your Identity Document or any other valid document, in which you request the exercise of one or more of these rights. You can also exercise your rights at the following email address loroparque@loroparque.com attaching the same information mentioned above. g.- CONSENT TO RECEIVE ELECTRONIC NOTIFICATIONS: The user gives their express consent to receive electronic communications with advertising and commercial news from LORO PARQUE, S.A. and the products or services that it sells or promotes. In any case, LORO PARQUE, S.A. makes available to users and/or recipients the means of contact referred to in these conditions of sale, so that they can at any time revoke their consent and oppose the processing of their data for promotional purposes, in accordance with the provisions of the art. 7.3 of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, by writing to the email address loroparque@loroparque.com or Tenerife Aquapark@tenerifeaquapark.com ; or to the postal address Av. Loro Parque, s/n, 38400 – Puerto de la Cruz (Santa Cruz de Tenerife), having to prove your identity for this purpose. h.- TRUTH IN THE INFORMATION AND EXEMPTION OF LIABILITY: All information on products, services and prices offered on our website is provided clearly and accurately. Likewise, LORO PARQUE, S.A. makes the necessary efforts within its means to offer the information contained on the page truthfully and without typographical errors. In the event that at any time there is a typographical, graphic, or error of this type, at all times beyond the control of LORO PARQUE, S.A., it will be corrected immediately, declining LORO PARQUE, S.A. any liability for such reason.
Disclaimer: h.1.- For the contents and operation of the Portal: LORO PARQUE S.A. does not guarantee the availability and continuity of the operation of the Portal, its services and its contents. If reasonably possible, LORO PARQUE S.A. will notify previously of the interruptions in the operation of the same. LORO PARQUE S.A. is not responsible for damages or losses of any nature that may be due to the lack of availability or continuity of the Portal or any of its services, or for failures in accessing the different web pages of the Portal or those from which certain services are provided. h.2.- For the use of the Portal and the services by the users: LORO PARQUE S.A. has no obligation and does not control the use of the Portal and its services by users and therefore does not guarantee that their use is carried out in accordance with the law, these General Conditions and, where appropriate, any other particular condition. to be established LORO PARQUE S.A. is not responsible for damages or losses of any nature that may be due to the incorrect, inappropriate or inadequate use that users make of the Portal or its services. h.3.- Of the own contents: The contents of all kinds included in the web pages of the Portal are provided in good faith by LORO PARQUE S.A. with information from both internal sources (own elaboration) and external to the company itself. Due to this circumstance and the large amount of information accessible, LORO PARQUE S.A. does not guarantee the total accuracy or updating of the data or texts available despite the fact that it uses its best efforts to do so. LORO PARQUE S.A. does not guarantee the usefulness of the Portal or its services for any particular activity or the suitability of the contents included in its web pages for particular purposes, therefore both access to the pages and the use of information, contents and services is carried out under the sole and exclusive responsibility of the user. LORO PARQUE S.A. warns that the images that appear on the Portal are indicative and do not imply a contractual obligation, the information, presentation and services offered by this site may be subject to periodic or specific changes, which may be freely carried out by LORO PARQUE, S.A. without being obliged to communicate it to users. h.4.- Of the contents of Third Parties: The information, both its own and that of third parties, that appears on the website, tenerifeaquapark.com, is provided without any kind of guarantee regarding its accuracy and updating, therefore, LORO PARQUE S.A. is not in any way responsible, neither directly nor subsidiary, for any content, information, communication, opinion or manifestation of any kind that originates from the user or any third person or entity and that is communicated, disseminated, transmitted or display through the Portal services. h.5.- Errors In relation to what was mentioned in the previous paragraph, the published documents could contain technical inconsistencies or involuntary typographical errors, of which LORO PARQUE, S.A. is not responsible. In any case, we apologize for them, committing ourselves to correct them, as soon as possible. i.- SECURITY: LORO PARQUE, S.A. makes its best efforts to have the security systems required by the regulations, in order to avoid access to our databases by third parties, therefore, the sending and remission of data made by the user through Our website or the information it sends is protected with electronic security techniques on the network, in order to guarantee the secrecy of user communications, as well as adequate levels of protection of personal data.
j.- COOKIES: LORO PARQUE S.A. uses cookies when a user browses the websites and web pages of the Portal. The purpose of using them is to identify the user, follow his path during visits and get to know him better to speed up the service offered. Cookies are only associated with an anonymous user and do not allow access to personal data or data from the hard drive of the user's computer. Most browser programs automatically accept cookies but the user has the possibility of configuring their browser to be notified of the reception of cookies or not to accept them, without implying the impossibility of accessing the web pages of the Portal. k.- KNOWLEDGE AND ACCEPTANCE: Contracting any of the services offered by our website implies knowledge and express acceptance of these conditions. The document in which the possible contracts are formalized will be filed in a database accessible only by LORO PARQUE, S.A., according to the conditions that appear in the "Data Protection" section of the conditions of use of this website. Likewise, the client and/or user may identify and correct the errors suffered in the introduction of data by notifying LORO PARQUE, S.A., as indicated in the Data Protection Policy clause hereof.
For the information of our customers, we inform you that the tickets called TWIN TICKET , are bearer tickets, not identifying the holder or possessor of the same. In order to link the tickets to the purchaser, a new system has been established using a bracelet placed by the access control staff, which cannot be removed. When visiting the second park, the customer must present the ‘Twin Ticket’ ticket identified with its QR code, in addition to the wristband, to gain access to the park. The Twin Ticket is valid for 15 days from its first use. The customer will not be able to access the park if he/she does not comply with the above. The ANNUAL PASSES are personal and non-transferable. To gain access, the customer must present a valid legal document along with the annual pass. The presentation of this document is solely for the purpose of verifying that the person who benefited from the promotional offer is the one using the purchased product.
Access with professional photographic or recording equipment, the use of telephoto lenses, and any device capable of capturing photos or videos for non-recreational purposes is strictly prohibited. If you wish to use any of these devices, you must request explicit authorization prior to your visit to Loro Parque. For inquiries, please contact the following email address: dir.comunicacion@loroparque.com l.- NULLITY: If any clause included in these general conditions were declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only said provision or the part of it that is null or ineffective, subsisting the general conditions in everything else, taking said disposition, or the part of the same that is affected, by not put. m.- METHOD OF PAYMENT: Credit or debit cards are accepted as forms of Payment, through Redsys, most cards such as Visa, Visa Electron, Mastercard, Maestro are accepted. Payment is made through Santander Elavon's secure payment platform. We do not store card numbers in any case. n.- SHIPPING: Tickets are sent through the user area on the platform and/or email, since it is a virtual product in PDF format, considering that it is the easiest and safest way. o.- RETURN AND CANCELLATION POLICY: Non-refundable tickets.
